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Author Topic: LOOK HERE FOR CLIENT ISSUES BEFORE ANYWHERE ELSE (5 messages, Page 1 of 1)
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webman
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Posts: 3720
Joined: Mar 16, 2015

[DEV]Webman


Posted: Jun 24, 2017 10:20 PM          Msg. 1 of 5
If you are having trouble running the game client, please look at these common issues FIRST before asking questions or emailing support:

1. Make sure you are running the dekaron.exe in Windows XP SP3 compatibility mode Here is a link with instructions on how to do this: http://www.dekaronenergy.com/forum/index.cfm?page=topic&topicID=14

2. If you are running Windows 10, make sure you have added the exception for dekaron.exe in Windows Defender. Here is a link with instructions how to do this: http://www.dekaronenergy.com/forum/index.cfm?page=topic&topicID=1293

3. If you are running an antivirus, newer antiviruses will remove the dekaron.exe from the bin folder of the client. You will need to download the exe file again and put it in the bin folder. Here is the download link: http://www.dekaronenergy.com/update/dekaron.rar

4. You will need to add an exception in your antivirus for dekaron.exe in the bin folder of the client. Here is a link with instructions for adding exceptions to many known antiviruses: http://www.dekaronenergy.com/forum/index.cfm?page=topic&topicID=1313

5. The screen resolution of the client might be set too high for your screen. The default screen resolution is 1024 X 768. To change the screen resolution, go to the bin folder of the client.
By default the client folder is on your desktop.
1. Go to the bin folder of the client
2. Open the file "option.txt".
3. Look for the setting called "display".
4. Change the 1024 to the width of your screen.
5. Change the 768 to the height of your screen.
6. Save the file and start the client.

6. Client crashing at 99.9% or after 81%. To fix this make sure you do not have any pending Windows Updates. If you do, restart your PC. Many times you need to restart your PC for the game to work, and sometimes you need 2 restarts depending on updates etc. Windows 10 works very differently than Windows 7 & 8.

7. Make sure your video card drivers are up to date. Here are links to download the latest drivers:
NVIDIA: http://www.geforce.com/drivers
ATI: http://support.amd.com/en-us/download




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Kindness is not weakness. I destroy my enemies by making them my friends - [Abraham Lincoln].
Edited by webman on Jun 24, 2017 at 10:46 PM

cymon3
Posts: 1
Joined: Jun 7, 2017


Posted: Jun 27, 2017 05:50 AM          Msg. 2 of 5
Thanks

yourmama
Posts: 2
Joined: Jul 7, 2017


Posted: Jul 8, 2017 03:17 PM          Msg. 3 of 5
how to save text in the option.txt,they say it reply the name but declined

yourmama
Posts: 2
Joined: Jul 7, 2017


Posted: Jul 8, 2017 03:19 PM          Msg. 4 of 5
help
help
help
help
help
help resolution of the game.

webman
- STAFF -
Posts: 3720
Joined: Mar 16, 2015

[DEV]Webman


Posted: Jul 12, 2017 04:36 PM          Msg. 5 of 5
Follow the instructions above. That's the only way to fix it.


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Kindness is not weakness. I destroy my enemies by making them my friends - [Abraham Lincoln].
 

 
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